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Hotel Sani Asenovgrad

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Hotel Sani Asenovgrad 77 "Bulgaria" Blvd
Asenovgrad 4230

+359893 695 167 +359 878 016 976 +359 331 20 880

https://hotelsani.com/[email protected]

RESERVATION CONDITIONS
1.1. You could make a reservation for HOTEL SANI in one of the following ways:
write to us at e-mail: [email protected] or [email protected];
send an inquiry from the contact form on our site;
call phone: +359893695167/ +359878016976/ +359893351277;
welcome on site at the hotel.
1.2. Once we have received and processed your request, we will contact you to confirm availability.
1.3. You will receive a confirmation of the reservation made to the e-mail you specified. It describes the type and number of rooms booked, the date of check-in and check-out of the hotel, the number of adults and children specified in the reservation request, the basis of meals and the amount due.
1.4. At the hotel's discretion, an amount of up to 50 (fifty) % of the total amount of the reservation may be specified as a required security deposit to be paid before check-in. We expect payment from you within 3 (three) working days after sending our e-mail (unless another period is agreed between the parties). The rest of the amount of your entire reservation is payable on the day of check-in. If you wish to cancel a reservation for which a security deposit has been transferred, the penalties described below in the cancellation conditions apply.
1.5. If a deposit is requested in advance, your reservation is valid, but is considered to be finally CONFIRMED after making the specified payment for the specific request and receiving confirmation of received payment by e-mail.
1.6. If payment is not made within the described period, the hotel reserves the right to cancel the reservation.

CANCELLATION TERMS
2.1. You can cancel your reservation in one of the following ways:
write to us at e-mail: [email protected];
let us know from the contact form on our site.

2.2. In case of cancellation of a confirmed reservation up to 10 (ten) days before arrival, the customer does not owe a penalty, except in the case of reservations made under special holiday packages, in which the terms for reservations and cancellations are additionally described.
2.3. In case of cancellation of the reservation 10 (ten), but not less than 3 (three) days before arrival, you owe a penalty in the amount of 50 (fifty) % of the total amount paid as a deposit.
2.4. In the case of cancellation of the reservation less than 72 (seventy-two) hours before check-in or in case of no-show on the day of check-in, the amount paid in advance for your reservation will not be refunded, and the reservation will be considered canceled.
2.5. HOTEL SANI reserves the right to cancel a confirmed and paid reservation in case of force majeure and other reasons beyond the control of the hotelier. In these cases, the hotelier:
Offers the client accommodation for another period, keeping the same conditions and prices.
Refunds the deposit paid by the client within 30 (thirty) days from the date of receipt of a written request for this from the tourist, without paying a penalty to the same.

ACCOMMODATION CONDITIONS
3.1. Check-in and check-out hours:
Check-in every day after 2:30 p.m.
Check-out by 12:00 p.m.
3.2. If the room is released later, the first overdue hour is subject to payment at the rate of 10 (ten)% of the overnight stay, the second overdue hour at 50(fifty)% and the third and more hours at 100 (one hundred)%. Reservations are held until midnight on the relevant day of arrival.
3.3. Pets are accommodated only in the rooms designated for them, they are not accommodated if they are used up.
3.4. Check-in at the hotel takes place through the presentation of personal documents certifying the identity of the guests. The data provided by you are protected in accordance with the Personal Data Protection Act and the normative acts regulating the protection of information and are processed only in connection with the implementation of the established requirements of the Tourism Act. Please familiarize yourself with the POLICY FOR THE PROTECTION OF PERSONAL DATA OF CUSTOMERS OF "KB Group" OOD (section "Privacy Policy").

PAYMENT METHODS
– In cash at the hotel
with card
Bank: IBAN BG49BPBI81701606451010 BIC: PBIBGSF

RIGHTS AND OBLIGATIONS OF THE PARTIES
5.1. HOTEL SANI undertakes to provide the client with the services requested and paid for in full.
5.2. HOTEL SANI undertakes not to change the price of the services requested by the customer, except in exceptional cases, when this is economically justified.
5.3 HOTEL SANI is not responsible for damages caused by actions of third parties.
5.4. All complaints related to the quality of the paid services must be submitted by the customer on site at the hotel for the elimination of weaknesses. The submission is made in writing. In the event that the claims are not satisfied, the customer should request a report from the responsible person. Within 3 (three) working days after its preparation, the client will receive the official opinion on the problem from the hotel management.
5.5. Amounts for services requested but not used in whole or in part due to the client's fault are not refundable.
5.6. All prices announced on the SANI HOTEL website, as well as in the hotel's e-mail messages sent to the client, are in Bulgarian leva with VAT and tourist tax included. In some cases, they may be tied to other offers, promotions and terms. If you need additional information about our offers, our team is at your disposal.

5.7. Costs for additional services are not automatically calculated in the final price and must be paid separately at the hotel.
5.8. The hotel is not responsible for lost, forgotten or stolen items from the rooms stored outside the personal safe in them, the restaurants or the spa, as well as for damages caused by third parties.
5.9. The customer assumes the responsibility to observe generally accepted norms of good behavior during his stay at the hotel. All costs for material damage caused to the hotel are owed by the customer.
5.10. Smoking is not allowed in the rooms of HOTEL SANI, according to the provisions of the national legislation. Therefore, in the event of non-compliance with them, the hotel reserves the right to impose, without prior notification, a fee in the amount of BGN 150.00.
5.11. Customers using the services of HOTEL SANI must be of legal age according to Bulgarian legislation /over 18 (eighteen) years old/. Children are only admitted if they are accompanied by their parents or other legal representatives. Customers are obliged not to leave their children unattended on the territory of HOTEL SANI
5.12. HOTEL SANI reserves the right to change the information on this page and the General Terms and Conditions at any time. Although every effort is made to provide true and accurate information, this cannot always be guaranteed.
5.13. When a customer makes a reservation, he is considered to have read and agree to these General Terms and Conditions. Reservations accepted by phone, e-mail or through our website are considered to be an emerging contractual relationship. The payment made is considered acceptance of the General Terms and Conditions for staying at the hotel.
5.14. For all disputes and legal issues not settled by these General Terms and Conditions and the Privacy Policy and arising in connection with the use of the website www.hotelsani.com, the statutory mandatory provisions in the Republic of Bulgaria shall apply.

Privacy Policy of Hotel Sani - Asenovgrad

This privacy policy applies to the website of Hotel Sani - Asenovgrad / and the online booking module. /It does not apply to the collection of information through other channels. By using our website, you consent to the collection, use and disclosure of your information as set forth below in this policy. If you do not agree, please do not use this website.
This policy covers the processing and protection of personal data in accordance with the requirements of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (the Regulation).
We emphasise the importance of privacy and are committed to earning the trust of our customers by adopting high standards of privacy protection. Our policy describes the type of personal information we collect and receive, the circumstances under which we collect or receive personal information, the policies and procedures we have established outlining its use and retention, as well as the sharing of certain types of personal information in certain limited circumstances, the procedures you should follow if you have any questions or requests regarding your personal information or our policies and procedures, and details of the person to whom such questions should be directed
You will find the information below:
* about the person responsible for processing your data;
* what categories of personal data we process;
* under what conditions we process the data;
* the purposes and legal grounds for the processing;
* storage periods and data security measures;
* how to exercise your rights under the GDPR,
* and in which cases and how we share your data with third parties.
In this policy This document constitutes a privacy notice within the meaning of the General Data Protection Regulation (GDPR). It has been prepared by: RH 5 Ltd registered in the Commercial Register maintained by the Registry Agency with UIC: 202218163.
In this policy, personal data means information about you that can identify you personally, such as your name, personal identification number and ID, home address, e-mail address or telephone number, and which is not publicly available. It also includes information about customer preferences when such information is provided or recorded by us in the course of providing services to individuals.

TYPES OF INFORMATION WE MAY COLLECT
* Contact information: name, email address, phone number or mailing address in the event you send us an inquiry or in the event you subscribe to our newsletter or sign up for our loyalty program.
* Guest stay and loyalty information: arrival and departure dates, services purchased, special wishes and preferences, use of loyalty discounts in case you make a reservation.
* Payment information: credit card number in case you book online.
* Business or company information: contact or other related information about your business in case an event is organized or in case your employees or agents use their company profile to work with us.
* Information you provide: inquiries, hotel reviews, etc.
* Information about your use of the site: you can find out more about the information about your interaction with the site, as well as its settings and management in our Cookie Policy.

WHAT INFORMATION DO WE COLLECT ABOUT YOU?
In the context of our business, it is normally necessary to collect and process information about our customers. The information is collected directly and in particular concerns your name and other identification data, contact details (email, address, telephone), etc.

WAYS OF COLLECTING INFORMATION
* Information you provide: in case you book online or contact us, subscribe to our newsletter or join our loyalty program.
* Automatically via cookies: in accordance with current legislation, we use tracking technologies such as cookies to collect information about you, on an anonymous basis.
* From third parties: from people authorised to act on your behalf - if they make a booking for you, social media, advertising and analytics providers.

WHY DO WE COLLECT YOUR DATA?
* We use the information to respond to your requests.
* We may use your information to improve the services we offer. We may also use your information to personalize your travel experience.
* We use information to analyze site performance: We may process your information on an anonymous basis to improve site performance.
* We use information for marketing purposes. We may also use your information to present you with advertisements about our offers. If you sign up for our newsletter or loyalty program, you will receive our promotional emails. We obtain your consent under applicable law before we begin marketing activities. You can read more about your consent and how you can control it below.
* We use information to communicate with you.
* We also use information in other ways permitted under applicable law.

ON WHAT LEGAL BASIS DO WE PROCESS YOUR DATA?
The forms of processing related to e-marketing require your explicit consent to be informed by email, call and/or SMS about discounts, promotions, sweepstakes and other marketing activities. You can provide your consent by ticking the appropriate box at the end of this notice. The Site also uses forms and tools to provide service and sales (e.g., reservations).

WHAT MEASURES DO WE TAKE TO PROTECT THE DATA WE COLLECT?
The protection and security of your data is important to us. To prevent loss, misuse or unauthorised access we implement all reasonable measures and safeguards. However, in the event of a suspected breach, we ask that you contact us immediately using the contact details provided.

FOR HOW LONG DO WE KEEP YOUR DATA?
Data processed for e-marketing on the basis of explicit customer consent is stored until the consent is withdrawn.

WHAT RIGHTS DO YOU ENJOY WHEN PROCESSING YOUR DATA?
The GDPR provides a number of options to protect individuals in relation to the collection and processing of data, in particular:
* the right to access and information about the processing of your data;
* the right to object to processing where the processing is based on the legitimate interest of the company;
* the right to withdraw your consent to the processing of your data where the processing is based solely on your explicit consent;
* the right to data portability of data processed on the basis of your explicit consent, and depending on your instructions we will provide you with a copy of the same or automatically transfer it to another organisation;
* the right to rectification if the data we hold about you is not accurate;
* the right to ask to be "forgotten" where the data is processed on the basis of your consent or the processing is unlawful in the first place. * the right to lodge a complaint with a supervisory authority (see more below).

HOW WE SHARE YOUR DATA WITH THIRD PARTIES
In order to provide our services, ensure the security of the Hotel and obtain up-to-date information, we may share your data with third parties, as well as the following parties for the purposes set out below:
* competent tax and other government authorities upon inspection;
* partners (e.g. tour operators, accountants, an external archive company or lawyers in litigation). * in the event of a merger or amalgamation, your data may be shared with the new owner(s), of which you will be notified.
* In any event, your data will not be shared with third parties based outside the EEA (EU, Norway, Iceland and Liechtenstein) unless the same is expressly permitted by local law and adequate safeguards are in place.
* We share your information with third party processors who perform selected services on our behalf. We share your information with service providers who send emails for us. We also share information with companies that help us run our site, analytics, search engines that act on our behalf, partners such as social networks that run promotions and advertising.

YOU HAVE THE RIGHT TO WITHDRAW YOUR CONSENT
You can opt out of receiving marketing emails. To stop receiving our promotional emails, you can unsubscribe from the newsletter in any promotional communication you receive from us. Even if you unsubscribe from promotional messages, you may still receive messages in connection with transactions, including responses to your inquiries.
You can manage cookies and tracking technologies. To learn how to manage cookies and similar tools, please review our Cookie Policy.
You can control the tools on your mobile devices. You can turn off location or push notifications from the mobile device you are using. These settings depend on the type of device.

STANDARD SECURITY MEASURES
* Users under 18: This site is intended for adults only. We do not intend to collect personally identifiable information about children under the age of 18 without the permission of their parent or guardian.
* Links to Third Party Sites: We are not responsible for the third party sites we link to or their policies. If you click a link to a third party site, please read the privacy policy of the other site carefully and choose whether or not to continue using it.
* Data retention: we retain information, as required by law, for the period necessary to carry out the activities described in this Privacy Policy.

HOW YOU CAN CONTACT THE COMPETENT SUPERVISORY AUTHORITY
Notwithstanding the above, you have the right to contact the Data Protection Commission (DPC) in case of complaints:
* in person, at. At. "Proff. 2;
* by letter, to. Sofia, p.k. No. 1592, 1592 Lazara Blvd. 1592 "Prof. Lazara", 1592 "Prof. 2;
* by fax - 029153525;
* to the email address of the CPLC - [email protected];
* via the website of the CPLD at: https://www.cpdp.bg.
We reserve the right to periodically update this policy, so we encourage you to periodically review it to determine how we process and protect your personal data. If you have any questions about our Privacy Policy or wish to make a request and exercise rights with respect to your personal data, please contact our Data Protection Officer: Rumiana Harlova-mail: [email protected]

Hotel Sani Asenovgrad